Refunds and cancellation

Personal, noncommercial and evaluation use is free and takes no payment, so there is nothing to refund. See the terms for what counts as commercial use.

A commercial licence is billed annually and renews automatically until you cancel. It is delivered as a signed key sent to the address you gave at checkout. Keys are issued by hand rather than by an automated system, so delivery is usually within one business day rather than instant.

Ubik runs the same, at full capacity, with or without a key. The licence buys the right to use it commercially, along with support, updates and the compliance paperwork. The software not enforcing that right does not grant it.

You can cancel at any time through the Paddle customer portal linked from your receipt, or by mailing us. When you cancel, the licence stays valid until the expiry date already paid for, and it does not renew after that. Cancelling does not shorten the term you bought, and there is no partial refund for the remainder of it.

Nothing stops running on the expiry date. An expired key falls back to the same behaviour as no key: the full product, with the noncommercial notice printed at startup again. Continuing to use Ubik commercially after expiry needs a new licence.

Within 14 days of a purchase, we refund in full on request, no justification needed. Mail us and we process it through Paddle.

If a key was never delivered, or the key you received does not validate, we refund in full whenever you tell us, inside or outside that window. Issuance is manual, so that failure would be ours.

After 14 days, refunds are at our discretion, decided case by case. Billing errors such as a duplicate charge or a wrong amount are corrected as soon as you report them. Refunds are returned to the original payment method by Paddle, typically within 5 to 10 business days.

Mail hello@getubik.dev from the address the licence was issued to, with the organization name and what went wrong. We aim to answer within two business days.

Tiers are sold by band, on organization size and production instance count, whichever reaches the higher tier. If you outgrow your band during a term, tell us and we invoice the difference for the remainder and reissue the key. Otherwise the band is revisited at renewal, which is the moment that number is meant to be checked.

We may change prices with at least 30 days of written notice by email. A term already paid for is honoured at the price you paid, and you can cancel before a new price takes effect.

Cancel whenever, the licence runs to the date you paid for. Full refund within 14 days, and any time if the key never worked. After that, write to us and we will be reasonable.